Returns and exchanges
High quality and customer satisfaction are extremely important to me, however all sales are final, and I am unable to issue a refund for any personalised item or bespoke commission.
All orders are processed and packaged with extreme care and precision, however if an item arrives damaged, misspelt or incorrectly supplied due to my error, please message me within 5 days of receiving it with a picture/pictures and I will do my best to remedy the situation. I can not accept a returns query sent any longer than 5 working days after the item has been received by the buyer so please inspect your shipment as soon as possible.
Please contact me within 30 days of the delivery date if your item does not arrive. Anytime later than that and I will not be able to issue you a refund should any issues arise.
These are the only conditions that I can consider for a refund or potential exchange.
Please note: If a refund is being issued, returned items should be sent unused and must be returned in its original packaging. The full refund of the item will be issued on inspection, however I am unable to pay for the shipping or postage of items being returned back to me. I am unable to offer a refund if the items received back to me are damaged in the post.
If you do qualify for a return because of damage, returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt and inspection, excluding the original delivery charge.