FAQs

Do you ship worldwide?

Yes we do. Specific postage costs can be reviewed at checkout. For more information on delivery and dispatch lead times please click here.

How long will it take to receive my order?

All non personalised items will be posted out within 10 working days.

All personalised items will be posted within 2 - 3 weeks.

Once your order has been made and dispatched, please allow the following time for postage:

UK - 2 - 5 working days

Ireland - 5 - 7 working days

Europe - 5 - 7 working days

Rest of the World - 1-2 weeks

I love your products but am in a hurry can you post any sooner?

We will always try our best to accommodate to orders that need to be processed sooner, but this is not always a guarantee. Please get in contact to see if it is possible.

I’ve received my order but I’m not totally happy with it. What can I do?

I am very sorry you're not completely happy. Please contact me and we can have a chat about what’s up and what  see what your options may be.

How do you package my order?

All items are very securely packaged using as much bubble wrap and/or foam protection possible and are sent in thicker boxes to try to prevent any breakages.

I would love to collaborate with you, would you be interested?

I am always open minded to collaborations with other businesses and brands and bloggers, however it is very important to me that our brands are a good match. Please email me with some more information at info@whiteraindesigns.com.

 I love your style but I had something slightly different in mind could you help me?

 Yes, I would love to help you if I can.  Please feel free to contact me here to discuss options with no initial obligations.

 I love your designs but wanted to change the colours, is this possible?

 

 Yes of course, if you wish to alter colours slightly please do contact me. Any major design changes would be treated as a custom order and may incur an additional cost.

 I have an idea for a custom order, do you take commissions?

 Yep! I receive all sorts of requests for custom order designs! I love them! If you have a particular design, or idea for a special occasion in mind please do not hesitate to contact me. For a slight additional fee (each query will be handled differently) I am more than happy to produce an item that can further reflect something a little extra special on your celebratory piece. Please feel free to contact me here to discuss options with no initial obligations.